Go to the Device Manager and select your mouse.
Uninstall and reinstall the drivers for your mouse: However, if the external mouse doesn't work either, it could be a software/driver issue). (If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, If the issue persists, attempt the below steps:Īttempt using an alternate/external mouse. Start → Control Panel → Mouse → Buttons tab.Ĭheck the box labeled "Use MS Office compatible scroll only."Īlso, check the box below labeled "Scroll in active window only." I will be delighted to assist you here.Ĭheck the Mouse options under control panel: I reviewed the case regarding issues with the computer.
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